SMS Compliance Policy

    Last updated: March 11, 2026

    SMS/Text Message Program Summary

    • •Message type: Automated SMS/text message appointment reminders
    • •Sent by: FreshReturn on behalf of participating barbershops and salons
    • •Consent: Obtained by the participating business at time of booking
    • •Appointment reminders and occasional promotional offers from your service provider
    • •Opt-out: Reply STOP to any message at any time
    • •Help: Reply HELP or email info@freshreturn.app

    1. SMS/Text Message Consent & Opt-In Policy

    FreshReturn is an automated SMS/text message appointment reminder service operated by 16717870 Canada Inc. The service sends transactional SMS/text messages to end consumers on behalf of businesses that use the FreshReturn platform. Consent to receive SMS/text messages is obtained when a consumer provides their phone number during the appointment booking process with a participating business. By providing a phone number at the time of booking, the consumer consents to receive appointment-related SMS/text message reminders from that business. FreshReturn sends SMS/text messages related to past or upcoming appointments. Messages include appointment reminders, rebooking nudges based on visit history, and may include promotional offers such as discounts from the participating business. FreshReturn does not use purchased, rented, or third-party phone number lists. All phone numbers are provided directly by the business that collected them from its own customers during the normal course of business.

    2. Message Frequency

    Message frequency is not fixed and varies based on each consumer's appointment history. A reminder is sent only when the system determines that a consumer is due for a return visit, based on their historical booking pattern. Consumers will typically receive no more than one message per reminder cycle. There is no recurring daily or weekly messaging schedule. Messages are triggered only when a reminder condition is met, and reminders stop automatically when a consumer books a new appointment. Message and data rates may apply depending on your mobile carrier and plan.

    3. Opt-Out Instructions

    You may opt out of receiving SMS messages at any time by replying to any message with one of the following keywords: • STOP • UNSUBSCRIBE • CANCEL • END • QUIT Once an opt-out keyword is received, message delivery to that phone number will cease immediately. No further messages will be sent unless the consumer re-consents through the booking process. Opt-out applies globally across all businesses using the FreshReturn platform. If a phone number opts out, it will not receive reminders from any FreshReturn-powered business.

    4. Help Instructions

    For assistance, you may reply HELP to any message received from FreshReturn. You will receive a response with contact information for support. You may also contact us directly at: Email: info@freshreturn.app Our support team is available during business hours and will respond to inquiries within one business day.

    5. Data Use & Privacy

    Phone numbers collected through the FreshReturn platform are used exclusively for the purpose of sending appointment reminders and related promotional offers from the participating business. FreshReturn does not sell, share, lease, or otherwise distribute phone numbers or personal data to third parties for marketing or any other purpose. All consumer data is stored securely using industry-standard encryption and access controls. Data is retained only for as long as the associated business account remains active. For full details on data handling practices, please refer to our Privacy Policy.

    6. Business Responsibility

    Businesses that use the FreshReturn platform are responsible for ensuring that they have obtained valid and appropriate consent from their customers before uploading customer data to the platform. This includes ensuring that phone numbers were collected directly from customers during the booking process and that customers were informed that they may receive appointment-related SMS messages. FreshReturn provides the technology platform for delivering reminders but does not independently verify the consent obtained by each business. Each business using the platform agrees, as part of their terms of service, to comply with all applicable laws and regulations governing electronic messaging, including Canada's Anti-Spam Legislation (CASL) and any applicable provincial or state regulations.

    7. Contact Information

    FreshReturn is operated by 16717870 Canada Inc. For questions about this compliance policy, SMS messaging practices, or to request data removal, please contact: Email: info@freshreturn.app You may also visit our Privacy Policy or Terms of Service for additional information about our practices and your rights.